Terms and Conditions

These terms govern your use of the Netlio website and account area, and every enquiry, quotation, order and purchase you make through them. "We", "us" and "our" mean TCCT Pvt. Ltd., which operates the Netlio platform and issues the tax invoice for your order. "You" means the individual or business using the site or placing the order.

By creating an account, sending an enquiry, requesting a quotation or placing an order you accept these terms together with our Refund Policy and Privacy Policy. If you order on behalf of a company, you confirm that you are authorised to bind it. The same terms apply whether you buy as a business or as a consumer.

You may buy as an individual who is competent to contract under the Indian Contract Act 1872, or as a business through an authorised person. Business buyers can add a GSTIN and company details in Profile Settings so that invoices are raised correctly.

Registration needs an email address and a password. Where mobile verification is switched on, your number is confirmed with a one-time password sent by SMS. The OTP is stored only as a hash, expires in 5 minutes, and resends and attempts are limited. Keep the details on your account accurate, because we use them for invoices, delivery and warranty records.

You are responsible for keeping your password confidential and for everything done through your account, including orders placed and addresses saved. If you suspect unauthorised use, write to hello@netlio.store or raise a ticket in My Support Tickets at once. One account per person or business is the rule; duplicate accounts may be merged or closed.

We may suspend or close an account that is used for fraud, chargeback abuse, false enquiries, scraping or any other breach of these terms. We will tell you why, and you can raise it through the grievance route described below.

We sell refurbished enterprise IT hardware: switches, routers, firewalls, servers, storage and accessories. Every unit is refurbished and sold by its serial number. Product images are representative of the model and condition grade; the exact chassis you receive is recorded against its serial number in your account.

Before it is listed, each unit passes our 7-step certification: intake audit, NIST 800-88 data wipe with a certificate of erasure, component testing, firmware update, 48 to 72 hour burn-in, cosmetic refurbishment and final QC. Refurbished units may show cosmetic wear consistent with their stated condition grade; they are not new and are not sold as new.

The certificate of erasure, burn-in log and QC sign-off for your units are attached to the order in My Orders. The listed specification, condition grade and serial record are the description you buy against. If the delivered unit does not match them, the 30-day return window in the Refund Policy applies.

Software licences, subscriptions and OEM support entitlements are included only where the listing says so. Check the listing for the exact configuration, line cards, optics, rails and accessories before you order.

Some units are sourced from verified partner sellers under our partner programme. We remain the seller on your invoice, and certification, warranty, AMC and returns are identical for every unit. Your order, delivery, warranty claim or return is therefore handled with us, not with the partner.

Partner sellers must list accurate specification, condition grade and serial details. If you believe a listing is inaccurate, write to hello@netlio.store or raise a ticket in My Support Tickets and we will investigate.

Prices are shown in Indian rupees (INR) and are exclusive of GST unless a listing states that the price is GST-inclusive. GST is charged at the applicable rate (18% by default) under the HSN code shown on your invoice, in line with the CGST Act 2017 and the corresponding state and integrated GST law. The total shown at checkout, including GST and the delivery charge, is the price you pay, subject only to the pricing-error rule below.

A GST-compliant tax invoice showing our GSTIN, the HSN code and the serial number of each unit is issued on every order. Invoices are raised with the details on your account at the time of the order, so add your GSTIN and registered business name in Profile Settings before checkout if you want to claim input tax credit. More on invoicing is at GST invoicing and input tax credit.

Quotations issued by our enterprise desk (request one from Help & Support) are held for the validity period printed on them. After that date prices, stock and delivery schedules may change and a fresh quotation is needed. A quotation is not an order; the order is placed and accepted as described in the next section.

Orders of 25 units or more, multi-site rollouts and annual rate contracts are quoted individually with slab pricing, staggered delivery schedules and consolidated invoicing. The commercial terms printed on an accepted quotation or rate contract apply to the orders placed under it; everything else in these terms still applies.

Coupons apply as shown at checkout, to the eligible items and subject to the conditions stated with the coupon. A coupon that has expired, has already been used or does not cover the items in your cart is not applied, and the total shown before you pay is the total you are charged.

When you place an order you receive an order confirmation and the order shows as Pending in your account. That confirmation acknowledges your order; it is not our acceptance. We accept your order, and the contract for the serial-numbered units on it is formed, when the units are dispatched and the order moves to In Transit.

We may decline an order or limit quantities, for example where a unit has already been sold by serial number to another buyer, where the delivery pincode is not serviceable, where payment cannot be verified, or where the order appears fraudulent. If we decline an order you have already paid for, you receive a full refund to the original payment method.

If a listing carries a price that is obviously wrong, such as a missing digit, we may correct it before dispatch. We will tell you the corrected price and you can either confirm the order at that price or cancel it for a full refund. We do not change prices after dispatch.

An order moves through Pending, Processing, In Transit, Out for Delivery and Delivered, and can end as Cancelled or Returned. You can follow it at Track Order and see every order in My Orders.

We accept UPI, credit and debit cards, net banking and NEFT/RTGS bank transfer. Card and UPI payments are processed by PCI-DSS compliant payment partners; we never receive or store your full card number or CVV. A saved payment method in your account holds only the card brand, masked number, holder name and expiry, or a UPI ID.

Pay on Credit (30 days) is available, where we offer it, to verified enterprise accounts. Where credit terms apply, payment is due within 30 days as stated on the invoice, and further credit orders may be held while an invoice is overdue.

Your payment is realised when the funds reach our account, which for NEFT/RTGS means the day they are credited. A failed or partly settled payment leaves the order unprocessed; we contact you to complete it or refund whatever was received.

If you have a problem with an order, raise it with us first, through My Support Tickets or the contact form; we resolve most payment issues faster than a card dispute. A chargeback raised on an order that was delivered as described, or while a return is already in progress, may be contested with the delivery proof, serial record and test reports, and the account may be suspended until the dispute is settled.

You choose a delivery tier for each line item at checkout. Timelines are counted from the day your payment is realised, or for Pay on Credit orders from the day the order moves to Processing. The hardware, testing, warranty and AMC are identical across tiers; only the schedule and the delivery charge change.

The delivery charge for the tier you choose is shown at checkout before you confirm. We will tell you before dispatch if we cannot deliver to your pincode; a paid order we cannot deliver is refunded in full. If an order is not dispatched within the delivery window you chose, you may cancel it for a full refund, including any delivery charge, on the timeline in the Refund Policy.

Risk and title in the units pass to you on delivery. Every consignment is insured in transit by us, and any transit claim is ours to raise.

Inspect the consignment when it arrives. Note any damage to the packaging or missing items on the delivery receipt, and report visible damage within 48 hours through My Support Tickets with photographs so that we can raise the claim. For a unit that fails within 7 days of delivery, see Cancellation, returns and refunds below.

Before dispatch you can cancel an order for a full refund by raising a ticket in My Support Tickets or sending the contact form. Once the order is In Transit it can no longer be cancelled and the return rules apply instead.

• 7-day DOA replacement: a unit that does not power up or fails burn-in at your site within 7 days of delivery is replaced like-for-like, with no inspection charge and no restocking fee.
• 30-day return window: return a unit within 30 days of delivery if it does not match the listed specification, condition grade or serial record, provided it is unused and in its original packaging with rails and accessories.
• Free reverse pickup across India, with anti-static packing supplied for rack gear.
• Refund to the original payment method within 7 working days after the unit clears inbound QC at the refurbishment facility; a credit note reversing the GST is issued the same day.
• Replacement only, no refund: custom licensed configurations, cut-to-length cabling, units with removed asset tags, and consumables such as patch cords and optics.

Every return request receives a return number, and we update you on your support ticket at each stage. The full rules are in the Refund Policy, which governs if the two differ.

Every unit comes with a 1-year standard hardware warranty against hardware failure under normal operating conditions. 2-year and 3-year extended warranty options are sold at checkout. Advance replacement is available where the listing or your warranty option says so; a spare then reaches you before the faulty unit is collected. The warranty is mapped to the serial number and printed on your invoice.

6 months of AMC are included free with every order: unlimited remote support, firmware and security patch assistance, configuration backup, RMA coordination and one on-site visit per quarter in metro locations. The AMC is renewable annually and can be managed at My AMC & Warranty.

The warranty does not cover:

• Physical damage.
• Liquid damage or electrical surge damage.
• Unauthorised modification of the unit.
• Software or licensing issues caused by the customer.

Raise a warranty claim in My Support Tickets, quoting the serial number, or read the service overview at Help & Support.

The website and account area are for browsing, enquiring about and buying hardware, and for managing your orders, warranty and AMC. Using them for anything else needs our written permission.

You must not:

• Scrape, crawl or bulk-download listings, prices, images or test reports by automated means.
• Interfere with or overload the site, its APIs or its security controls, or try to access an account that is not yours.
• Submit false enquiries, quotation requests or orders you do not intend to honour.
• Resell, publish or share data obtained from the site, including partner seller and pricing information, other than for your own purchase.
• Upload malicious code or attempt to bypass OTP, payment or GSTIN verification.

We may block access, cancel orders and close accounts that break these rules, and we may report unlawful activity to the authorities under the Information Technology Act 2000.

The Netlio name and logo, the website design, product photographs, test reports, blog articles and other content belong to us or to the partner sellers and authors who supplied them. You may view and print pages for your own purchase records; you may not copy, republish or use the content commercially without written permission.

OEM names, logos and model designations are trademarks of their respective owners and are used only to identify the hardware. We are an independent refurbisher and reseller. Refurbished units are not sponsored or endorsed by the original manufacturer, and the warranty on them is ours, not the manufacturer's.

Articles on the blog are written by our sellers and published for general information. They are not part of the specification of any unit and do not change these terms.

Our total liability to you in connection with an order, whether in contract, tort or otherwise, is limited to the price you paid for the affected units. Where a unit is faulty, our obligation is to replace or repair it under the warranty or to refund it under the Refund Policy.

We are not liable for indirect or consequential loss, including loss of profit, revenue, data or business, network downtime, or the cost of substitute equipment, even if we were told it might occur. Plan redundancy and backups for production deployments: a warranty replaces hardware, it cannot replace your data.

Nothing in these terms excludes or limits liability that cannot be excluded under Indian law, including liability for death or personal injury caused by negligence, for fraud, or for your rights as a consumer under the Consumer Protection Act 2019 and the Consumer Protection (E-Commerce) Rules 2020.

You agree to indemnify us against claims, losses and costs arising from your breach of these terms, your misuse of the website, or your use of the hardware in breach of applicable law or of OEM licence terms.

These terms and every order placed under them are governed by the laws of India. Subject to any right you have as a consumer to approach a consumer commission, the courts at Uttar Pradesh have exclusive jurisdiction over any dispute.

If something has gone wrong with an order, an invoice, a return or your data, write to hello@netlio.store or raise a ticket in My Support Tickets and quote your order or enquiry number.

Every grievance is acknowledged within 48 hours and resolved within 1 month, as the Consumer Protection (E-Commerce) Rules 2020 require.

We may update these terms from time to time, for example when we add a payment method, a delivery tier or a service. The date at the top of this page tells you when they last changed. The version in force when you place an order applies to that order; continuing to use the site after a change means you accept the updated terms.

Our legal entity, GSTIN, registered address, support contacts and support hours are in the card below.