Order tracking, warranty claims, AMC visits, bulk quotations and technical escalations — all handled by engineers who know the hardware, not a script.
Four ways to reach the support desk. Enterprise customers on an active AMC get a named account manager on every channel.
Rolling out a campus network, refreshing a data centre or standardising branch hardware? Share the requirement and our enterprise desk returns a formal quotation with slab pricing, staggered delivery and consolidated GST invoicing.
Your requirement is shared only with the Netlio enterprise desk.
Physically damaged units, devices with tampered serial labels and configuration changes made after delivery fall outside the return window. Consumables such as patch cords and optics are covered by replacement only.
The questions IT teams ask us most before their first refurbished purchase.
Every unit we sell is enterprise hardware that has come off a decommissioned network or data centre, been fully stripped, cleaned, repaired where needed and restored to factory operating condition. Faulty fans, power supplies, SFP cages and thermal paste are replaced with genuine or OEM-equivalent parts. A refurbished device is not used stock sold as is — it leaves our facility only after it passes the same functional benchmarks as a new unit.
Each device runs through a 7-step certification process: intake audit, secure data wipe, component level testing, firmware update, a 48 to 72 hour performance burn-in under simulated load, cosmetic refurbishment and a final QC sign-off. Port-by-port throughput, PSU redundancy, fan RPM and thermal behaviour are all logged. The test report travels with the unit and is available in your account.
Standard cover is 1 year on switches, routers, firewalls and accessories, extendable to 3 years on servers and data centre gear. Warranty is against hardware failure under normal operating conditions and includes advance replacement for business-critical SKUs, so a spare reaches you before the faulty unit is collected. Warranty terms are printed on the invoice and mapped to the device serial number.
The complimentary AMC covers unlimited remote support from certified engineers, firmware and security patch assistance, configuration backup, RMA coordination and one on-site visit per quarter in metro locations. It starts on the delivery date and can be renewed annually or upgraded to a 24x7 on-site SLA for data centre deployments.
Netlio prices delivery by lead time. Economy at 15 days lets us consolidate your order with a scheduled inbound batch, so you get the lowest price. Standard at 10 days, Priority at 5 days and Express at 2-3 days progressively pull the unit forward in the refurbishment queue and use faster freight. The hardware, testing, warranty and free AMC are identical across every tier — only the schedule changes.
Yes. A GST compliant tax invoice is raised on every order, with your GSTIN, HSN codes and serial numbers listed line by line. Add your GSTIN to your profile before checkout and the invoice is issued in your company name so the input tax credit reflects correctly in your GSTR-2B.
We do. Orders above 25 units, multi-site rollouts and annual rate contracts are quoted by our enterprise desk with slab based pricing, staggered delivery schedules and consolidated invoicing. Submit the bulk enquiry form on this page and a dedicated account manager responds with a formal quotation within one working day.
Certified network and server engineers handle rack and stack, base configuration, VLAN and routing setup, firewall policy migration and firmware standardisation. Remote configuration assistance is included with every order. On-site installation is available across all major Indian cities and is quoted per site during checkout or on your enterprise quote.
Send us your current topology or a photo of the existing device. Our engineers recommend a tested refurbished equivalent with the right port density, licence tier and power profile — usually the same day.